Bravo Medical
(A trading name of Bravo Investment Ventures Ltd, company no. 11171797)
1. Introduction
At Bravo Medical, we are committed to protecting your personal information and respecting your privacy. This notice explains how we collect, use, and store your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Bravo Medical provides private healthcare and aesthetic services, operating from:
Fenland House, 15B Hostmoor Avenue, March, Cambridgeshire, PE15 0AX.
We are registered with the Information Commissioner’s Office (ICO) as a data controller under Bravo Investment Ventures Ltd.
3. How We Collect Information
We may collect personal data from you when you:
•Enquire or book via our website, email, telephone, or social media.
•Register as a patient or complete medical consent forms.
•Attend consultations, treatments, or follow-up appointments.
•Subscribe to marketing updates or patient loyalty schemes.
4. What Information We Collect
Depending on your interaction with us, we may collect:
•Personal details: name, address, date of birth, contact information.
•Health information: medical history, treatment notes, photographs, prescriptions, and test results (where applicable).
•Financial information: payment records and invoices.
•Marketing preferences and communication history.
5. How We Use Your Information
We use your data to:
•Deliver safe, effective, and personalised care.
•Maintain accurate medical and treatment records.
•Process payments and manage bookings.
•Communicate appointment details, treatment updates, and aftercare.
•Comply with legal and regulatory obligations (e.g., CQC, MHRA, or NHS reporting).
•Send relevant information or marketing updates where you have opted in.
We never sell or share your data with third parties for marketing purposes.
6. Legal Basis for Processing
We process your personal data on the following legal bases:
•Contract: to provide treatment or services you have requested.
•Legal obligation: to meet regulatory and record-keeping requirements.
•Legitimate interests: to improve our services and manage operations.
•Consent: where you have explicitly agreed (e.g., for marketing or photographs).
7. How We Store and Protect Your Information
Your information is stored securely within encrypted systems compliant with GDPR and clinical record standards.
We retain clinical records for a minimum of eight years (or longer where legally required).
Access is limited to authorised personnel only.
8. Sharing Your Information
We may share data with:
•Laboratories, pharmacies, or partner healthcare professionals directly involved in your care.
•Regulatory bodies (CQC, MHRA, GMC, NMC) if required for compliance.
•Third-party processors who provide secure IT, booking, or payment services — all bound by data-processing agreements.
9. Your Rights
You have the right to:
•Access a copy of your data.
•Request correction or deletion where appropriate.
•Withdraw consent for marketing at any time.
•Lodge a complaint with the ICO (www.ico.org.uk) if you believe your data has been mishandled.
Requests should be made in writing to: info@bravomedicalaesthetics.co.uk
10. Cookies & Website Analytics
Our website may use cookies or analytics tools to improve your browsing experience. You can manage cookie preferences through your browser settings.
11. Updates to This Notice
We may update this privacy notice from time to time. The latest version will always be available on our website.