1. Bookings & Payments
• Full payment is required at the time of booking to secure your appointment.
• All new patients are required to have a consultation.
• Payments are processed securely via our booking and payment system
• VAT is automatically calculated and clearly displayed on all invoices to ensure transparency.
• Appointments cannot be held without payment.
• All membership treatments must be used within their allocated month or treatment period and cannot be carried over if not booked or redeemed.
2. Cancellations, Rescheduling & Balance Payments
• We kindly ask that you give at least 72 hours’ notice if you need to cancel or reschedule your appointment.
• Cancellations or changes made with less than 72 hours’ notice will result in a £50 fee + VAT being retained to cover administrative costs and the loss of income from your reserved slot.
• No-shows will result in the full payment being forfeited.
• The only exceptions to these policies are in cases of serious illness or emergency, and supporting evidence/documentation will be required.
3. Lateness Policy
• Please arrive on time for your appointment.
• Patients arriving more than 15 minutes late may not be seen, and the appointment may be treated as a cancellation under the 72-hour policy.
4. Aftercare
• You are responsible for following the aftercare advice provided at your appointment or by email.
• If aftercare instructions are not followed, Bravo Medical cannot be held liable for any undesired outcomes.
• Paper copies of aftercare advice are available on request.
5. Health Screening
• You must disclose your full and accurate medical history during consultation and inform us of any changes before treatment.
• Bravo Medical cannot be held liable for complications arising from withheld or inaccurate information.
• All atypical lesions are required a referral for dermatology assessment. Same day removal is only offered where a lesion is assessed as clearly and unquestionably benign following clinical review. A GP letter is helpful background information, but it doesn’t replace a specialist skin assessment.
6. Corrective Procedures for Third-Party Treatments
• Corrective treatments are carried out at the discretion of our medical practitioners.
• We accept no responsibility for complications linked to treatments performed elsewhere.
• We charge £50 for any toxin treatment top ups and can only be performed strictly within 4 weeks from the full treatment session. Please report any need of top up at the 2 week mark to ensure that we have enough time to book a top up slot.
7. Alcohol & Drug Use
• Alcohol or recreational drugs must not be consumed for at least 48 hours before and after treatment.
• If you have consumed either, you must inform your practitioner, as it may not be safe to proceed.
8. Gift Cards
• Bravo Medical gift cards are valid for 12 months from the date of purchase, unless otherwise stated.
• Lost, stolen, or damaged cards cannot be replaced.
• Gift cards cannot be exchanged for cash.
• Any remaining balance remains available until the end of the validity period.
9. Offers, Packages & Promotions
• Promotions, discounted packages, and special offers may have shorter validity periods, which will be clearly stated at the time of purchase or booking.
• These are not treated as gift cards and cannot be extended beyond their stated expiry.
• Offers cannot be combined unless expressly stated.
• Complimentary or promotional treatments must be taken at the same time as the paid treatment and cannot be carried over.
• Competition prizes must be redeemed within 6 months.
10. Children & Under-18s
• Bravo Medical does not provide aesthetic treatments for patients under 18 years of age.
• If you are attending for non-aesthetic, regulated healthcare services (e.g. minor illness, diagnostics, or other services included within our CQC registration), under-18s may be treated in line with our safeguarding policies and practitioner competencies.
• For safety reasons, children who are not patients themselves are not permitted in treatment rooms.
11. General Clinic Policy
• We reserve the right to refuse treatment if, in the opinion of the treating practitioner, Medical Director, or Clinic Director, it is not in the patient’s best interest.
• We accept no responsibility for personal belongings brought into the clinic.
• Verbal, written, or physical abuse towards staff or patients will result in permanent removal from our booking system and cancellation of any pending treatments.
• Products purchased in clinic or online are non-refundable unless faulty. Faulty products must be returned for assessment before a refund is issued.
12. Complaints Policy
• Complaints should be submitted by email to info@bravomedicalaesthetics.co.uk.
• We will acknowledge complaints within 48 hours.
• Complaints are not monitored on social media and must not be raised via these channels.
• If further review is required, the Medical Director and/or Clinic Director may refer matters to insurers, governing bodies, or solicitors, depending on the nature of the complaint.
• Any refunds or goodwill gestures are not an admission of liability and must be documented in a signed agreement.
13. Right to Amend Terms
• Bravo Medical reserves the right to amend these terms at any time.
• Updates will be published on our website.
• By booking or attending appointments, you agree to the latest version of these terms.